About Shelf

There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission-critical for most companies, but 90% of AI projects haven't deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.

We've helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.

Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.

Shelf is partnered with Microsoft, Salesforce, Snowflake, Databricks, OpenAI and other big tech players who are bringing GenAI to the enterprise.

Our mission is to empower humanity with better answers everywhere.

Overview

We are looking for an experienced Engineering Manager to lead three Agile teams (15–20 engineers total). You will own the end-to-end delivery of enterprise knowledge management solutions, AI-powered copilots, and answer assistants. The role blends strategic leadership with hands-on execution in a fast-moving, AI-first SaaS environment.

Key Responsibilities

Autonomous Operation

• Lead a group of teams with minimal oversight.
• Set, facilitate, and achieve quarterly engineering goals and KPIs.
• Make critical decisions on delivery, organization, and process.

Delivery Management

• Partner with Product Management and AI R&D teams to validate the feasibility of roadmaps and identify technical trade-offs.
• Clear delivery roadblocks and manage high-stakes risks.
• Ensure the timely release of knowledge management and AI-assistant features.
• Balance new development with technical debt and customer-support work.

Team Development

• Drive consistent, high team performance; track progress and metrics.
• Hold regular one-on-ones with Tech Leads and coach them; foster Individual Contributors’ day-to-day performance and long-term growth.
• Forecast capacity needs and run hiring with HR; own onboarding and team changes.

Process Innovation & Optimization

• Maintain and improve efficient workflows in Jira, Confluence, DataDog, LinearB, and other systems.
• Refine SDLC, OKRs, KPIs, and other engineering processes.
• Champion AI tools and hands-on workflow automation.

Cross-Functional Collaboration & Communication

• Align with Product Management, QA, and Technical Support on joint initiatives.
• Work with Customer Success and Sales to unblock technical dependencies.
• Report delivery status and engineering performance to leadership; showcase results internally and externally.

Qualifications

• 5+ years as an Engineering Manager in product companies or startups, preferably in SaaS. Experience collaborating with AI R&D teams is a plus.
• Proven track record managing multiple teams (15+ engineers) with complex technical deliverables.
• Strong background in Agile methodologies and process optimization.
• Expert proficiency with project management tools like Jira and Confluence.
• Hands-on process automation with AI adoption in day-to-day workflows. Proficiency in Python and/or JavaScript for data processing is a plus.
• Significant experience with engineering performance measurement and KPIs like DORA.
• Strong track record of collaboration and communication with Product Management, Customer Support, HR, and other departments.
• Excellent people management and coaching skills.
• The ability to operate autonomously at a senior engineering management level.
• Experience presenting to large internal audiences and company leadership.

What Shelf Offers:

• B2B contract.
• Company Stock Options.
• Hardware: MacBook Pro.
• Modern technical stack. Develop open-source software.
• GitHub Copilot subscription.
• Access to Claude Code, OpenAI Codex, TypingMind, and MCP Servers.

Why Shelf:

• GenAI is expected to be a $4 trillion market by 2032, and Shelf is a core infrastructure that enables GenAI to be deployed at scale.
• Our Leadership Team possesses deep knowledge management and AI domain expertise, as well as an enterprise SaaS background, to execute this plan effectively.
• We've been helping our customers prevent knowledge mismanagement since our founding in 2017.
• We have raised over $60 million in funding, with investors including Tiger Global, Insight Partners, Base10, and others.
• We have experienced high velocity growth, powered by the most innovative product in our category, achieving 3X growth for 3 consecutive years.
• We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months.

Our Values:

Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.

Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.

Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.

Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.

Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.

Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.

Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.