About Shelf:

There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission critical for most companies but 90% of AI projects haven't deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.

We've helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.

Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.

Shelf is partnered with Microsoft, Salesforce, Snowflake, Databricks, OpenAI and other big tech players who are bringing GenAI to the enterprise.

Our mission is to empower humanity with better answers everywhere.

Job Overview:

As the Director of GTM Operations, you’ll work directly with our CEO and Co-Founder to drive strategic initiatives and operational excellence across Marketing, Product, People, Sales and Customer Success. This is a high-impact role designed for someone with an entrepreneurial mindset who wants a front-row seat to the inner workings of a fast-growing company. It’s also a strong stepping stone toward a future Chief of Staff role. The ideal candidate is a proactive thinker, dependable executor, and natural problem-solver—someone who’s not just eager to support, but to understand how to build and scale a business from the inside out.

What We’re Looking For:

• Strategic Partnership with the CEO: Work closely with the CEO to understand company-wide priorities. Act as a key internal liaison, helping translate strategic goals into actionable initiatives across departments. Ensure the CEO’s vision is clearly communicated and effectively implemented.
• Cross-Functional Program Management: Drive high-priority projects across functions—especially within Marketing and Product. Own timelines, remove blockers, and keep initiatives moving forward. Coordinate across leaders to ensure alignment and accountability.
• Insightful Reporting & Operational Rigor: Establish lightweight but effective reporting systems to give the CEO visibility into Marketing performance, Product progress, and broader GTM health. Focus on surfacing insights, maintaining data accuracy, and driving action from metrics.
• Reporting and Accountability: Help develop and maintain reporting systems that provide the CEO with insights into key functions, particularly in Marketing operations. Ensure data accuracy, and create accountability among team members for inputting and utilizing this data effectively.
• Documentation and Process Creation: Document processes, meeting outcomes, and project plans. Clearly communicate and publish these processes to enhance organizational clarity and accountability.

What You Bring:

• 3+ years in strategic executive support; experience supporting B2B SaaS is a huge plus.
• Bachelor’s degree in Entrepreneurship, Business, or a related field. Graduate-level education or equivalent experience is a plus.
• Strategic thinking and the ability to translate high-level goals into actionable tasks.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with a focus on clarity and documentation.
• A detail-oriented approach to reviewing documents and fine print.
• Demonstrated curiosity and agility with AI tools; actively explores and integrates emerging AI products into daily workflows to boost productivity and streamline decision-making.
• Proactive and self-driven with a strong sense of accountability and reliability.
• Highly resourceful team player who can also operate with exceptional effectiveness independently.
• Capacity for innovative thinking and adaptability, crucial in a growing company.
• Former founder, D1 athletics, military experience, and extracurricular clubs are highly valued.

What We Offer:

• Salary: $125,000 - $150,000
• Generous equity grant in the form of company stock options
• Open PTO
• Comprehensive health and wellness package

Location:
Hybrid/NYC Metro

Why Shelf:

• Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
• We love our customers and our customers love us. Ask a Shelf customer why, and they’ll tell you it’s because of our innovative capabilities, rock-solid reliability, they truly enjoy working with our people, but most of all – it’s the improvements they see in their business KPIs.
• We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
• We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
• We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months

Shelf Values:

Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.

Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.

Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.

Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.

Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.

Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.

Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.