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Customer Success Manager (SaaS), Alberta

SALUS

SALUS

Customer Service, Sales & Business Development
Calgary, AB, Canada · Remote
Posted on Nov 21, 2024

Who's SALUS?


At SALUS, we spearhead a safety revolution in the construction and labor industries with our advanced SaaS platform. Designed to digitize safety workflows, our platform combines a web app for real-time operational monitoring with powerful reporting capabilities, alongside a mobile app optimized for high adoption among field-level workers.

About SALUS


SALUS is a VC-backed startup known for its dynamic culture and strong customer base across North America. We are committed to enhancing safety compliance with cutting-edge technology and are poised for significant growth.

Role Overview

As we continue to expand, we are seeking a dynamic, passionate and customer-focused Customer Success Manager to join our team in Western Canada. You’ll be instrumental in creating long-lasting partnerships with our customers to ensure strong adoption and value realization. This is a remote role, working closely with your fellow CSMs & account executives across Canada. Our team is growing at a fast rate, and we are looking to hire immediately!

What You'll Do

  • Take ownership of a portfolio of Salus customers and work proactively to onboard, train, drive adoption and maintain high levels of customer retention
  • Collaborate with internal teams to execute customer success plans, identify and forecast risk to minimize churn, ensure strong customer engagement, and identify growth opportunities within portfolio
  • Gain a deep understanding of your customers’ business goals by building trust and creating meaningful relationships among key stakeholders and executives
  • Showcase a natural ability to facilitate and lead strategic engagements such as business reviews to ensure customers understand the value SALUS delivers
  • Become an expert in our product offerings and stay on top of all new features and releases to maximize customer adoption
  • Play a key role in CS projects including customer education initiatives and optimization of processes to facilitate growth and scalability
  • Travel to customer sites, participate with Account Executive’s in industry events and meet with revenue team quarterly

What You Bring

  • 2+ years of SaaS customer success management with experience focused on SMB and mid-market organizations
  • Proven track record of successfully onboarding, training and enabling customers to drive high adoption and to value quickly
  • Excellent communicator (both verbal and written) with colleagues, leadership and customers alike
  • Excellent organizational skills, self-motivated and proactive in problem-solving
  • A tech-savvy agent for change and transformation
  • Passionate and ambitious - a natural leader who aspires to be agile and to come forth with recommendations to iterate and drive improvements to the customer experience

Bonus If You Have

  • Previous SaaS industry experience in a B2B customer success role or similar
  • Experience in construction tech (project management, health & safety, or administrative capacity)
  • Experience with 1:many or scaled customer experiences
  • First-hand experience working in the construction industry
  • Ability to read & write Spanish fluently

What We Offer

  • A key role in a rapidly growing company at the forefront of industry innovation.
  • Opportunities to directly impact and improve the customer experience.
  • A collaborative, supportive work environment where your contributions are highly valued.
  • Competitive compensation and benefits package.
  • Professional development and career growth opportunities