Heave is hiring an Account Manager to grow and retain accounts across Florida, starting the moment Business Development hands them off. This is a field-first role built around proactive coverage. You will be on the job site and in front of the account regularly, not waiting for a ticket to come in. You will own a book of accounts handed to you at their 5th completed order, already vetted and already buying. Your job starts where business development ends: Build the plan that drives each account to lock-in at order 15, then keeps it growing every year after. You will report into Heave's sales leadership and work closely with the CEO as we build out our go-to-market structure.

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Key Responsibilities

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Account Growth & Lock-In

• Take ownership of each account at its 5th completed order, through a documented handoff completed within one week.
• Drive every account to lock-in at the 15th order, with a clear plan for the 90 days after handoff.
• Grow gross profit on your book year over year, managing fleet uploads, new branches, and new contacts as each account expands.

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Proactive Coverage Account Activation & Growth

• Run a proactive touch plan on every account in your book, with on-site visits weighted highest.
• Treat reactive service as table stakes, not the job. The work is getting ahead of the account.
• Keep HubSpot accurate on every record. It is the source of truth for handoffs and commission alike.

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Ownership & Handoffs

• Serve as the single point of contact for every account in your book.
• Flag accounts showing Strategic-scale potential to sales leadership rather than managing them alone.

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Skills & Experience

• 5+ years of account management or customer success experience, owning a named book of accounts.
• Background selling into construction, heavy equipment, industrial services, rental, or fleet preferred.
• Track record of growing existing accounts, not just maintaining them.
• Experience managing a handoff process cleanly, with attention to how a transition feels to the customer.
• Comfortable using a CRM (HubSpot) to manage a book and report accurately.
• Self-directed. You do not need someone telling you which account needs attention this week.
• Based in Florida (preferably Tampa), with willingness to travel within the territory.